Frequently Asked Questions

Child Psychiatry & Adult Psychiatry located in Lincoln, NE

Do You Take Insurance?

At this time, we are unable to bill insurance companies directly. However, we are actively undergoing credentialing and anticipate accepting the following plans in the near future:

• BlueCross BlueShield

• Ambetter

• Alliance / First Choice

• Midlands Choice

• Nebraska Furniture Mart Employee Insurance Plan

Until then, a1 Family Psychiatry operates as a cash-pay practice, with payment due prior to each appointment. While we are not currently in-network with insurance providers, we are happy to provide an itemized receipt, also known as a Superbill. This document includes all necessary information—such as diagnosis codes, procedure codes, provider credentials, and payment details—so that you can submit it to your insurance company for potential reimbursement if your plan includes out-of-network benefits.

Every insurance plan is different. Some may reimburse a portion of the visit cost, while others may apply the expense toward your out-of-network deductible. We recommend contacting your insurance provider in advance to ask about coverage for out-of-network mental health services. Key questions to ask include:

• Does my plan include out-of-network coverage for mental health services?

• What is my out-of-network deductible, and how much has been met?

• What percentage of the session fee is reimbursed after meeting the deductible?

• Where should I send Superbills, and what is the typical processing time?

To support transparency, we will work with you prior to your appointment to estimate how much you can expect to pay per session, based on your provider’s fees and any potential reimbursement from your insurance. Our goal is to ensure there are no surprises and that you feel fully informed about the financial aspects of your care.

Please don’t hesitate to contact us with any questions about insurance, reimbursement, or payment options. We're here to help you navigate this process with clarity and support.

What Are Your Clinic’s Hours?

Our clinic is open for communication Monday through Friday, from 9:00 AM to 4:30 PM, with appointment slots available Tuesday through Friday from 9:30-4:00pm.

We are closed on all federally recognized holidays, including:

• New Year’s Eve & New Year’s Day

• Martin Luther King Jr. Day

• Presidents’ Day

• Memorial Day

• Juneteenth

• Independence Day (July 4th)

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day & the Friday after

• Christmas Eve & Christmas Day

When our provider is on vacation, patients will be notified at least four weeks in advance when possible. During this time, the provider may be unavailable to return calls, respond to emails, or process requests.

Please plan ahead to ensure medication needs and appointments are taken care of before holiday closures or scheduled vacations. Any communication returned during vacations or on holidays may be subject to a $50 after-hours fee.

Are you available outside of these hours?

In order to provide top-tier psychiatric care, we prioritize the same things we encourage for our patients—healthy boundaries and work-life balance. Our clinic hours are Monday through Friday, 9:00 AM to 4:30 PM, and we are generally not available outside of these hours.

If a provider or nurse responds to a call after hours, there is a $50 after-hours fee, including for urgent medication refill requests. While we do our best to support our patients, after-hours responses are not guaranteed and depend on provider availability.

What if I am experiencing a mental health emergency?

If you are experiencing a psychiatric emergency, please call 911 or go to the nearest emergency room. If possible, we encourage you to visit Bryan West Mental Health ER and identify yourself as a patient of Dr. Ismatt Niazi.

What do I do if I need medication refilled right away?

To ensure safe and consistent care, medications are only refilled during scheduled appointments. We strongly encourage you to plan ahead and discuss any upcoming refill needs during your visits.If you urgently need a refill outside of a scheduled appointment, you may contact the clinic—but please note that:

• Refills are not guaranteed and are issued at the provider’s discretion

• Urgent refill requests outside business hours may incur a $50 after-hours fee

The best way to avoid running out of medication is to keep regular follow-up appointments and request refills well in advance. If you’re unsure when your next appointment is scheduled, feel free to call the clinic and we’ll be happy to help.

What can I expect with my first visit?

At a1 Family Psychiatry, we believe in getting to know you as a whole person—not just a list of symptoms. That’s why our intake process is thoughtfully structured across three appointments:

1. Week 1: A 60-minute initial evaluation

2. Week 2: A 30-minute follow-up with more focused questions

3. Week 3: A 30-minute feedback session where we share our impressions and work with you to create a personalized, holistic treatment plan

At least one of these visits must be completed in person. You are not officially accepted into ongoing care until the full intake process is completed, and we’ve confirmed that a1 Family Psychiatry is a good clinical fit.

Medications will not be prescribed until the third appointment, except in rare situations at the provider’s discretion.

This approach gives us time to truly understand your needs, build trust, and ensure any recommendations we make are thoughtful, safe, and aligned with your goals.

What if I don’t want to receive medication as part of my treatment plan?

At a1 Family Psychiatry, we understand that every individual and family is unique. That’s why we offer a wide range of treatment options—many of which do not involve medication.

Our approach is collaborative and personalized. We work closely with you (and your family, when appropriate) to create a treatment plan that respects your values, preferences, and goals.

Whether you're interested in therapy, lifestyle strategies, or exploring alternatives to medication, we’re here to support you in finding a path to wellness that feels right for you.

Do I Need to Pay for Parking or Find My Own?

No, parking is free and available right next to our building! We offer complimentary parking in the lot directly south of The Apothecary (where our office is located).

To avoid towing, please display our parking pass clearly on your dashboard during your visit. If you don’t have access to a printer, just write “a1” in large letters on a sheet of paper and place it on your dashboard.

For your convenience, you can find a parking pass and detailed directions to the lot (as well as entry information for the Apothecary building) on the Location page of our website.

Can I do a Telehealth visit instead of coming to the office?

Yes—telehealth visits may be available after you complete the intake process. At least one of your first three intake appointments must be done in person, but once care is established, we’ll work with you to decide if telehealth is clinically appropriate.

For telehealth visits:

• You must be physically located in Nebraska at the time of the session

• Sessions should take place in a private, distraction-free environment

• If you’re unable to join due to technical issues on your end, it may be considered a no-show and subject to a $200 fee

We’re happy to talk with you about whether telehealth is the right fit for your care moving forward.

What if I have to cancel at the last minute?

We understand that unexpected things come up. If you need to cancel, please try to do so at least 24 hours in advance to avoid any fees.

Cancellations made with less than 24 hours’ notice may be considered a no-show and could result in a $200 fee, depending on the situation and provider discretion.

If you're running late, please note that arriving more than 15 minutes past your scheduled time will typically be considered a no-show—though exceptions may be made depending on the circumstances and provider availability.

We appreciate as much notice as possible so we can offer your appointment time to another patient in need of care.

What If I Don’t Have Childcare for the Visit—Can I Bring My Kids With Me?

Yes—we understand! As parents ourselves, we know how challenging it can be to coordinate childcare. You're welcome to bring your child(ren) with you to your appointment when needed.

We’ll make every reasonable accommodation to support you, balancing your need to provide supervision and care for your child while also ensuring we can discuss sensitive or age-inappropriate topics in a respectful and effective way.

If you're concerned about how to navigate this, feel free to call ahead—we’re here to work with you and help make your visit as smooth as possible.

Phone: 402-817-5813

Address: 140 N 8th St., #418, Lincoln, NE 68508

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